Payment & Delivery

Payment

Payment within 5 days after checkout would be appreciated. You are welcomed to pay by the following methods:

  • Credit Cards
  • Paypal payments
  • Internet banking (Our account details will be provided after checkout)
  • Cash on pick-up (Decals can be arranged for pick up from Epsom, Auckland, NZ)

Customer privacy and security are extremely important to us, please be assured that at no time will your personal information be shared with anyone.

Delivery

We ship all countries (worldwide) from Auckland, New Zealand.
All our decals are rolled and well packaged in the hardest paper tubes for the best protection. Therefore they won’t be bent or ruined during delivery.

The delivery cost to New Zealand or Australia is NZ$10 (AU$9).
Shipping cost for the rest of the world (all other countries) will be US$15.
We are happy to combine shipping for two or more decals so you only need to pay for one postage. Please proceed to checkout with the item(s) in your cart. The shipping cost for the order will be displayed in the “Select Shipping Option” section of the checkout page.

Delivery target:
NZ: 2-4 business days
Australia: 4-7 business days
All other countries: 8-13 business days
For urgent orders, we can have your decal delivered worldwide approx. 6 business days via International Courier. Please contact for more details (upgrade shipping cost apply).

Returns & Exchanges

We would like to make your shopping experience with us as satisfying as possible. If for some reason you need to return your item, you will be offered a refund, exchange or credit. Please note that the decals need to be returned within 30 day from the date you receive your wall decal. It will need to be unused in the state of which they were posted with backing paper, application tape still in their original condition. Items returned are at buyers cost and exchanged items will incur an extra delivery charge.  All orders of custom and personalised decals are also non refundable.

Please test our trial decal sample included with your order to check to see if your wall has a Wash’n’Wear paint finish before apply your decals on the wall. This is because Wash’n’Wear paint surfaces will reject any vinyl from adhering. We will not be able to offer refunds if you try to apply the actual decal to a Wash’n’Wear painted surface for this reason.